Shipping & Returns
We aim to have all orders roasted, packed and shipped within 48 hours of order receipt.
Shipping within Australia
We offer shipping Australia-wide via Australia Post.
For both metropolitan services and small orders or regional and larger orders, Australia Post is an excellent, reliable freight service.
For larger coffee orders (over 3kg) feel free to contact us and we can work to find the best shipping method for your location.
We offer international shipping via tracked International Parcel Post and DHL International Express. To arrange international shipping, please contact us and we can provide a shipping quote to best suit your location and order size.
Returns and refunds
Unfortunately we cannot accept returns for coffee orders, since it is a fresh and perishable product. We cannot guarantee that orders will be redirected if the incorrect shipping address has been provided.
If you have any issues, please contact us at firstname.lastname@example.org or +61 404 894 804. We will do everything we can to ensure you are completely happy with your Old Saigon Coffee and merchandise.